It all started when…
Thomas Edison's teachers said he was "too stupid to learn anything." He was fired from his first two jobs for being "non-productive." Our business thrives on your feedback, good or bad. We can make adjustments to the business in a variety of ways but it's your feedback, that of the customer, that is of most value to us because you are the entity our business is built to aid.
We'll always make mistakes, but with your help we can eliminate many of them. Thomas Edison went on to invent the electric light bulb. His response when he was asked how it felt to fail so often, was “I have not failed 10,000 times—I’ve successfully found 10,000 ways that will not work.”